Common error messages

Unable to upload image

• Common causes:
  • the image already exists in the image manager
  • the image is not a PNG or JPEG
  • the image is too large (above 2MB)

Docs not loading

• Common causes:
  • slow internet connection
  • VPN/firewall blocking the IP address
  • you need to clear your cache and/or open an incognito window

Unable to save work

• Common causes:
  • slow internet connection
  • VPN/firewall blocking the IP address
  • you need to clear your cache and/or open an incognito window
  • If all else fails, open a blank project and copy the content over into a new project to save your work