--- title: Print issues description: Marq offers refunds for printed orders which arrive defective or damaged, provided the third-party printer or transit carrier is responsible for the damage. --- [Skip to content](https://help.marq.com/print-issues#main-content) English Show submenu for translations ![marq.svg\]](https://help.marq.com/hubfs/Brand%20Logos/marq.svg) Open main navigation Close main navigation - English Show submenu for translations - - [Projects](https://app.marq.com/documents#/documents) [Projects](https://app.marq.com/documents#/documents) How can we help? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.marq.com/?hsLang=en) 2. [Intro to Marq](https://help.marq.com/intro-to-marq?hsLang=en) 3. [Get support](https://help.marq.com/intro-to-marq?hsLang=en#get-support) # Print issues ## Marq offers refunds for printed orders which arrive defective or damaged, provided the third-party printer or transit carrier is responsible for the damage. Marq recommends that you review all design work before you place an order to avoid any problems with the finished product by downloading and reviewing a pdf file. If the issue is present in the pdf which you had the opportunity to download and review before printing, then it shall not be considered a defect or mistake and Marq will not be responsible. Marq does not guarantee delivery dates and will not provide refunds for orders that arrive after the estimated delivery window. Sometimes delays can arise with holidays, weekends, and weather events in the case where the shipping carrier is unable to deliver your order. 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