Changes to Login Sharing in Marq

We're updating our login sharing policy to improve security and platform performance for all Marq users. Starting September 10th (09/10/25), users will be limited to staying logged in on up to two devices at the same time.

Why We're Making This Change

This update helps us:

• Enhance security for all accounts
• Improve platform speed and reliability
• Ensure better performance for everyone using Marq

How It Works

Current State

Users can currently share login credentials across multiple devices without restrictions.

New Update (Starting September 10th (09/10/25))

• Users can stay logged in on up to 2 devices simultaneously
• If you try to log in on a third device, you'll see this message:  "You were logged into too many devices. For your security, we've logged you out of all other devices."
• You can then log back in on your preferred devices

What This Means for You

If you don't share login credentials

No action needed. This change won't affect your daily use of Marq.

If you currently share login credentials

You'll need to:

• Add additional user licenses for team members who need their own access
• Use the impersonation feature for occasional one-off access needs (see below)

Alternative Solutions

Impersonation Feature

For situations where temporary access is needed (like an admin creating content for a team member), we're introducing an impersonation feature that allows account admins to sign in as another user.

Adding User Licenses

The best long-term solution is to ensure each person who regularly uses Marq has their own user license. This provides:

• Individual access and security
• Personal workspaces and settings
• Better collaboration features
• Transparent version history

Timeline

We're providing advance notice to help you prepare:

Frequently Asked Questions

Will I accidentally get logged out?

It's unlikely, but it could happen if you switch between different browsers (like Chrome to Safari) on the same device. The system counts different browsers as separate sessions.

What if I need emergency access to someone else's account?

Use the impersonation feature or contact your account admin. For urgent situations, reach out to our support team.

Can I get an exception to this policy?

This policy affects all Marq users and accounts. If you have questions or specific needs, please contact your Customer Success Manager to talk about it.

How do I add more user licenses?

Contact your Customer Success Manager or account admin to discuss adding licenses to your plan.

What if I'm traveling and need to access Marq from different locations?

Accessing Marq from different locations on the same device won't be affected. The limit applies to simultaneous sessions across different devices, not locations.

Will this affect mobile and desktop apps differently?

No, the policy applies equally to all access methods - web browsers, mobile apps, and desktop applications, each of which counts as a separate device.

Need Help?

Before September 10th (09/10/25)

• Review your current usage and identify if you need additional licenses
• Contact your Customer Success Manager with questions
• Explore the impersonation feature for your use cases

After September 10th (09/10/25)

If you encounter any issues or have questions:

1. Check this FAQ for common solutions
2. Contact your Customer Success Manager for account-specific help
3. Reach out to our support team through your usual channels

Resources

• Customer Success Manager: Your primary contact for account changes
• Support Documentation: [Link to additional resources]
• Impersonation Feature Guide: [Available after June 25, 2025]

This change is part of our ongoing commitment to providing a secure, fast, and reliable platform for all Marq users. Thank you for your understanding as we implement these improvements.